Refund policy

We strive to provide our customers with top-notch products and exceptional service. We understand that sometimes a purchase may not meet your expectations or requirements. Therefore, we have crafted a comprehensive 7-day return policy to ensure your satisfaction. Please take a moment to review the following terms and conditions:

1. Eligibility: - To be eligible for a return, the item must be unused, undamaged, and in its original packaging. - Returns must be initiated within 7 days from the date of receipt.

2. Return Procedure: - To initiate a return, please contact our customer service team within the stipulated 7-day period from the date of receipt. - You can reach out to us via email  returns @mcboundlessperception.com.

 - Provide your order number and a brief explanation of the reason for the return.

3. Inspection and Approval: - Once your return request is received, our team will inspect the item to ensure it meets the eligibility criteria mentioned above. - We reserve the right to deny a return if the item is found to be used, damaged, or not in its original packaging.

4. Refund Process: - Upon approval of your return, we will issue a refund to the original payment method used for the purchase. - Please allow up to [7] for the refund to be processed and reflected in your account.

5. Return Shipping: - Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. - We recommend using a trackable shipping service to ensure the safe return of the item.

6. Exclusions: - Custom-made or personalized items are not eligible for return unless they are defective or damaged upon receipt. - Clearance or discounted items may not be eligible for return unless they are defective.

7. Contact Us: - If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. 

Thank you for choosing Boundless Perception for your cosplay needs. We appreciate your trust in our products and services. If you require any further assistance, feel free to reach out to us.